Sales Office Trainee – Fife

July 18, 2022

Competitive salary
Discretionary bonus scheme
30 days’ holiday with additional days linked to service

James Donaldson Timber is part of the Donaldson Group. Established in 1860, Donaldson Group is one of UK’s largest, privately owned timber companies. We are a family of 11 businesses, ranging from B2B, retail, ecommerce, all with shared values and a common vision, driven by the desire to always do good. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,500+ colleagues across the UK.

As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Benefits include but are not limited to: 30 days’ holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line).

This Role

This is a great opportunity for an enthusiastic, motivated individual looking to start their career in a sales environment. Based in a busy office in Elm Park (Leven) the successful candidate will be involved in all aspects and roles in the sales office, initially being trained in all the sales admin roles and then developing skills in all other sales roles. The role involves the following:

  • Processing Transport / Delivery Lines
  • Processing Customer Complaints / Credit Notes
  • Processing of Sales Orders
  • A high degree of customer contact via telephone
  • Provision of cover for all sales roles
  • Processing of order amendments
  • Pricing enquiries and receiving orders from customers
  • Liaising with customers and production team regarding progress of orders and delivery dates
  • Achieving margin and volume targets
  • Adhoc duties as required

Our Perfect Candidate

Our perfect candidate will have the following attributes:

  • Systematic and methodical attitude with a get it right first time every time approach
  • An effective communicator
  • Commitment to excellent customer service
  • Outstanding organisation and coordination abilities
  • Proficient in Microsoft office 365

For more information about the company please visit

If this sounds like the perfect job for you then do not hesitate to submit your full CV below by Monday 25th July.