Chief Executive Officer of Donaldson Retail & Distribution
Graham is the CEO of the Retail & Distribution division within Donaldson Group and brings with him excellent experience optimising multiple customer channels for globally-recognised brands.
Prior to joining Donaldson Group in 2022, he spent 18 months with ASDA where he was senior director of omnichannel customer support, running a large UK and international operation alongside delivering a technology and cultural transformation programme to provide an innovative customer experience for millions of customers, across multiple channels.
He also spent a decade at Hutchison 3G UK (Three), where he was most recently head of omnichannel, responsible for the creation, deployment, and delivery of a strategy to provide best-in-class customer experience across online, app, retail, contact centres, and indirect channels.
Graham is responsible for leading the Retail & Distribution division of the business, which includes MGM Timber, James Donaldson Insulation, Nu-Style Products, Perform Panel and Plane & Simple.
He is a self-proclaimed tech enthusiast with a particular interest in how technology can provide innovative ways to transform the customer experience and drive commercial value.
When he’s not working, Graham enjoys spending time with family and friends including spending time on the side-lines of his son’s various sports games. He also enjoys watching football, playing golf, snowboarding and travelling.