Job Title: Customer Relations Executive

Company: James Donaldson Timber

Location: South Midlands/Wales

About Us

James Donaldson Timber is a leading provider of high-quality timber products, serving clients across the UK. With a reputation for excellence and a commitment to customer satisfaction, we take pride in delivering premium solutions to our partners in the construction and building materials industry. We are part of the Donaldson Group, established in 1860 who are a family of 17 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in.

Role Overview

We are seeking a motivated and experienced Customer Relations Executive to join our team. The primary responsibility of this role is to nurture and maintain relationships with our existing network of merchants who stock our products. This position offers an exciting opportunity for career development, with the potential to progress into a senior sales role within the company.

Key Responsibilities:

  • Develop and maintain strong relationships with existing merchants to ensure continued business growth and customer satisfaction.
  • Regularly engage with clients to understand their needs, address any concerns, and provide support as needed.
  • Collaborate with internal teams, including sales, marketing, and production to ensure seamless communication and service delivery to clients.
  • Identify opportunities for upselling and cross-selling our products to existing clients, maximising revenue potential.
  • Stay informed about industry trends, market developments, and competitor activities to effectively position our products and services.
  • Prepare regular reports and updates on client activity, sales performance, and market insights for management review.

Skills and Capabilities:

  • Proven experience in customer relationship management, preferably within the timber or building materials industry.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Results-oriented mindset, with a focus on achieving sales targets and driving business growth.
  • Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
  • Self-motivated and proactive approach to work, with the ability to work independently and as part of a team.
  • Willingness to travel within the South Midlands/Wales region as needed.
  • Full UK driving license.

What we offer:

  • Competitive salary commensurate with experience.
  • Company car.
  • Opportunities for career advancement and professional development within the company.
  • Our benefits package includes: 30 days’ holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.

How to Apply:

Please submit CV to