Internal Sales Representative – MGM Timber, Edinburgh City

April 2, 2024

Internal Sales Representative – MGM Edinburgh City

Competitive salary

Discretionary bonus scheme

30 days’ holiday with additional days linked to service.

MGM Timber Ltd, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 16 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,700+ colleagues across the UK.

As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Our benefits package includes: 30 days’ holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.

The Role of Internal Sales Representative

As a key team member, you will contribute to maximising the performance of the branch by providing an effective and efficient internal sales service.

The successful candidate will be joining a very welcoming team.

Key elements of the role will include:

  • Effectively dealing with sales enquiries.
  • Assisting customers at our busy Sales Counter.
  • Accurately producing quotes and processing sales.
  • Actively maintaining and developing existing customer accounts and relationships.
  • Proactively targeting new accounts.
  • Some admin duties.

Our Perfect Candidate

Our perfect candidate will have the following attributes:

  • Work experience gained in a customer services role is preferred but not essential.
  • A passion to build a career in sales.
  • Telephone sales or face to face customer experience is desirable.
  • Strong written and oral communication skills are essential.
  • Strong interpersonal skills and stakeholder management skills are essential.
  • Strong attention to detail is essential.
  • Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential.
  • Strong data entry skills and high levels of accuracy are essential.

The successful candidate will be customer focused; results orientated and have effective communication and interpersonal skills.

A knowledge of timber and timber related products would be advantageous but the ability to work well within our very successful team and a “can do” attitude is equally important.

Hours for the role are 41.5 hour per week Monday to Friday.

There is also a Saturday rota that the successful candidate would be expected to participate in.

If this sounds like the perfect job for you then do not hesitate to apply by sending your full C.V. to: